Returns & Refunds

At Rhodi, we stand behind the quality of our products. Please review the following return policy carefully before placing an order.

Eligibility for Returns

We offer a 30-day money-back guarantee on unused products only, starting from the date of delivery.

To be eligible for a return:

  • The product must be unused

  • The product must be in original condition

  • The product must be returned with all original components and packaging

  • The return must be requested within 30 days of delivery

Products that show signs of use, installation, water exposure, modification, or damage are not eligible for return.

For pre-order items:

  • The pre-order deposit is fully refundable at any time prior to shipment.

  • Once the order has shipped, the deposit becomes non-refundable and standard return eligibility rules apply.

  • If Rhodi is unable to ship your product within the stated pre-order shipping window, you may request a full refund of your deposit.

Return Process

To initiate a return, you must contact our support team before sending any product back.

Please email:
rhodipro@gmail.com

Include:

  • Your order number

  • Reason for return

  • Confirmation that the product is unused

Unauthorized returns may be refused.

Return Shipping Costs

  • Customers are responsible for all return shipping costs

  • Original shipping fees are non-refundable

  • We strongly recommend using a trackable and insured shipping service

Rhodi is not responsible for items lost or damaged during return transit.

Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds will be issued to the original payment method

  • Refund processing times may vary based on your payment provider

Non-Returnable Items

The following are not eligible for return or refund:

  • Used products

  • Filters or other consumable items

  • Products damaged due to misuse, improper installation, or normal wear

  • Custom or modified orders

Final Sale Items

Any items marked as Final Sale are not eligible for return or refund.

Questions

If you have any questions about returns, refunds, or eligibility, please contact:
rhodipro@gmail.com