Shipping Policy

Last updated: 02/23/26

Rhodi is committed to clear and accurate shipping information. This page explains where we ship, how orders are processed, and what to expect after your order is placed.

1. Where We Ship

Rhodi currently ships to all 50 U.S. states.

• Free shipping over $99 is available for qualifying orders shipping to the contiguous United States (lower 48 states).

• Orders shipping to Alaska and Hawaii may not qualify for free shipping and may have additional shipping charges based on size, weight, and destination.

2. Order Processing Time (Handling Time)

Orders are typically processed within 3 business days (excluding weekends and holidays).

• Most orders are shipped the same day or next business day, but this is not guaranteed.

• Processing times may be longer during high volume periods, preorder periods, or when additional packing is required.

3. Shipping Transit Times

Transit times depend on destination, carrier, and shipment type.

• Most deliveries arrive within 5 to 10 business days

• Many orders arrive closer to the 5 business day range

Delivery times are estimates only and are not guaranteed unless explicitly stated.

4. Shipping Costs

Shipping costs are calculated based on:

• Package dimensions

• Package weight

• Delivery destination

• Shipment type (standard parcel vs oversized or freight)

Free Shipping Offer

Orders over $99 may qualify for free shipping to the lower 48 states.

Exclusions may apply, including some:

• preorder products

• oversized items

• freight shipments

• products with special handling requirements

Final shipping charges (if any) are shown at checkout before you complete your order.

5. Same Day Processing / Cutoff Time

Rhodi does not guarantee same day processing at this time.

While many orders ship quickly, all orders should be considered subject to the standard processing window of up to 3 business days.

6. Oversized and Special Handling Shipments

Some Rhodi products may be oversized or require special packaging and handling.

Oversized items may be subject to:

• handling fees

• packing fees

• and in some cases, additional shipping charges

These charges will be shown at checkout when applicable, or communicated before shipment if special arrangements are required.

7. Preorders and Backordered Items

Some Rhodi products may be sold as preorders.

For preorder items:

• A listed or agreed upon shipping window or timeframe is typically provided

• Preorders may be placed using a deposit

• The remaining balance may be due before shipment

• Preorder delivery timing begins after the item ships, not when the preorder is placed

If your order includes both in stock and preorder items, Rhodi may ship items together or separately at our discretion.

8. Tracking and Delivery Responsibility

Rhodi is responsible for shipping your order and providing tracking information when available.

Once a shipment is transferred to the carrier, delivery timing and carrier handling are outside Rhodi’s direct control. Rhodi does not guarantee carrier performance, delays, or delivery outcomes caused by the carrier.

If a shipment is delayed, lost, or marked delivered but not received, contact support@rhodipro.com and we will help review the issue and provide available shipping documentation or carrier claim support as applicable.

9. Address Accuracy, Missed Delivery, and Re-Delivery

The buyer is responsible for providing a complete and accurate shipping address at checkout.

Rhodi ships to the address provided by the customer. Incorrect or incomplete address information may result in:

• delays

• carrier address correction fees

• failed delivery attempts

• return to sender shipments

Missed deliveries and re-delivery scheduling are handled by the carrier.

If a package is returned to sender, additional shipping fees may apply to reship the order.

10. Shipping Damage and Damage in Transit

Shipping carriers are responsible for handling packages during transit. Rhodi is not responsible for carrier-caused transit damage, delays, or mishandling.

However, if your order arrives damaged, contact support@rhodipro.com as soon as possible and include:

• your order number

• photos of the packaging

• photos of the damaged item(s)

• a short description of the issue

Rhodi may assist with documenting the issue and coordinating next steps, including carrier claim support when applicable.

11. Contact

For shipping questions, contact:

Rhodi Support
Email: support@rhodipro.com